Refunds & Exchanges

Thank you so much for choosing a handmade Clover Duck toy! Every piece is stitched with love, and I truly hope it brings joy to you and your little one.

Because I’m a small handmade business (not a big warehouse), I keep my refund and exchange policy simple and fair:

Refunds

• I don’t offer refunds for change of mind.

• If your order arrives damaged or faulty, please get in touch within 7 days of delivery at juliet@cloverduck.com and send through a photo. I’ll happily arrange a replacement or refund.

Exchanges

• Exchanges are welcome if your item is unused, in its original condition, and you contact me within 14 days of delivery.

• Postage costs for change-of-mind exchanges are covered by the customer.

• Because each toy is handmade in small batches, fabrics and prints can be limited – but I’ll do my best to find a lovely replacement if your exact print isn’t available.

Custom & Sale Items

Custom-made or personalised orders, and sale items, can’t be returned or exchanged (unless something’s gone wrong with the item).

How to Get in Touch

Just email me at juliet@cloverduck.com with your order number and a quick note (and photo if needed). I’ll reply within as soon as I can to help out get things sorted.