Privacy policy

Privacy Policy

Last updated: 21 August 2025

Your trust means everything to me. As a small handmade business, I take your privacy seriously and only collect the information I need to process your orders, keep in touch, and make your shopping experience smooth. This policy explains how your information is collected, used, and protected when you shop with Clover Duck.

Our store is powered by Shopify, which helps us securely process payments, manage orders, and run our website. You can also read Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy.

Information We Collect

When you shop or interact with us, we may collect:

  • Contact details (name, email, phone, billing/shipping address)

  • Payment information (processed securely through Shopify – we never see your full card details)

  • Order details (items you purchase, returns/exchanges)

  • Communications (emails or messages you send us)

  • Device & usage information (like IP address, browser, cookies, and how you interact with our site)

How We Use Your Information

We use your personal information to:

  • Process and ship your orders

  • Communicate with you about your purchase or questions

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you’ve opted in – you can unsubscribe anytime)

  • Prevent fraud and comply with legal requirements

Sharing Your Information

We only share your information when necessary:

  • With Shopify (to process orders and payments, host our store, and keep things secure)

  • With service providers (such as shipping carriers and payment processors)

  • If required by law (for example, to respond to lawful requests from authorities)

We never sell or rent your personal information.

Your Rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you

  • Ask us to correct or delete it

  • Opt out of marketing emails at any time

To exercise these rights, just email me at juliet@cloverduck.com.

Security & Retention

I take reasonable steps to protect your personal information, but no system is 100% secure. I keep your information only as long as needed to provide services and comply with the law.

Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be posted here.

Contact Me

If you have any questions about this Privacy Policy or how your data is handled, you can reach me through the Contact page.